Privacy Policy & Security

Scope and consent

This privacy policy ("Privacy Policy") is applicable to www.feraggio.com (the "Website") and describes the ways in which information about users of the Website is collected, used, and disclosed when users visit the Website and interact with the services and features offered through the Website (including the online store).

The operator of the Website is FERAGGIO ("our," "we," or "us"), which is located at Amstelzijde 17, 1184 TX Amstelveen, The Netherlands (Chamber of Commerce Amsterdam, the Netherlands 60 233 656).

As indicated in the General Terms and Conditions of Sale, FERAGGIO manages the Website's online store, which involves managing activities such as processing orders, delivering products, and processing returns as well as other activities necessary to facilitate the sale of products via the Website. To perform these actions, FERAGGIO may need to process specific users' information (including name, address).

By using the Website, each user consents to our collection, use, disclosure, retention, storage, and transfer of his/her information as described in this Privacy Policy, the Terms and Conditions of Use and Terms and Conditions of Sale (Link). This information may be integrated with further personal details also collected in our stores.

This Privacy Policy applies solely to the Website and does not apply to other websites that users may be able to access via links on the Website and activities offered by third parties. Please ensure you review any relevant policies on third-party websites before proceeding. FERAGGIO assumes no responsibility for any misuse of the terms of third-party websites.

Collection of data

A user can browse the Website without telling us who he/she is or revealing any personal information about himself/herself. If a user chooses to provide us with personal information (e.g., in connection with the use of the services and features offered through the Website), however, then he/she is no longer anonymous to us.

We collect the following types of information (collectively "Data") to provide users with the use of and access to the Website and the services and features offered through the Website as well as to help us personalize and improve users' experiences on the Website:

  1. Information we collect automatically: the computer systems and processing programs used to operate the Website automatically log specific data during their normal operation. This data includes, but is not limited to, device ID or unique identifier, device type, computer and connection information, statistics on page views, traffic to and from the Website, referring URL, Internet Protocol ("IP") address, standard web log information, and anonymous information collected through our use cookies and web beacons (collectively, "Surfing Data"). Some Surfing Data may allow us to identify users if the Surfing Data is associated with other data owned by third parties. FERAGGIO collects Surfing Data in anonymous form exclusively for statistical purposes like Google analytics and purposes of monitoring and enhancing the functioning of the Website and its content.
  2. Information provided voluntarily by users with their consent: users may provide personal information to us voluntarily, such as when contacting us (e.g., via email), interacting with the Website's features, making requests for services offered through the Website, completing forms to access protected sections of the Website, and purchasing products through the online store. The personal information voluntarily provided by users may include, but is not limited to, name, gender, email address, phone number, address, financial information (such as credit card and/or bank account numbers), as well as shipping, billing, and other information that users provide to purchase products through the Website and any additional personal information that we may ask users to provide to use our services.

Cookies and automatic data collection tools

The Website uses specific tools, such as cookies, to automatically collect Data. A cookie is a small text file that is used to store information on a user's Internet browser or a user's computer's hard drive when the user visits a website, such as the Website. A cookie does not contain information that identifies a person, but it allows for the linking of a user's computer to the information provided by the user on the Website (such as, for example, linking a user's IP address and other information about the user's experience on the Website to his/her preferences expressed while choosing services and purchasing products offered through the Website). Cookies are disseminated by servers, and no one may gain access to information contained therein. The data stored in cookies is gathered directly and automatically by the Website and is processed in an aggregate and anonymous manner.

The use of cookies and other automatic data collection tools is necessary for the proper functioning of the Website and its services. In the event a user disables cookies, FERAGGIO cannot ensure that all web pages of the Website will be displayed and that specific services will be supplied.

FERAGGIO uses the following types of cookies:

  1. Strictly necessary cookies: These cookies are essential to enable you to browse the Website. Without these cookies, services offered by the Website (such as the use of the shopping bag or access to your order history) cannot be provided.

  2. Analytical cookies: These cookies are used to measure and analyze how the visitors use the Website (for example site traffic, total sales through the Website, the pages visitors go to most often and pages from which the visitors get error messages) to continuously improve the Website and the shopping experiences offered through the Website. All information collected by these cookies is in an anonymous form (even if passed on to third parties) and are not used to identify you.

  3. Functionality cookies: These cookies are not necessary for the functioning of the Website but allow the Website to remember the choices and the preferences (such as your username, language or the region you are located) to offer you some advanced, simplified and personalized features.

  4. Targeting and advertising cookies: Targeting and advertising cookies may be used to deliver personalized advertisements that are more relevant to you and your interests. These cookies may collect quite detailed information about your browsing habits through the Website, such as products you have clicked on or put in your shopping bag. These cookies allow us to personalize any direct marketing communication (i.e., email) or to limit the number of times you see an advertisement or to help us to measure the effectiveness of our advertising campaigns. They also may enable us (or third-party advertising services we work with) to track the actions of users online over time and across different websites or platforms to measure statistics of our marketing efforts and to deliver electronic advertisements that may be more relevant to individual consumers, and that will improve the overall consumer experience. We do not currently respond to web browser "do not track" signals or other mechanisms that provide a method to opt out of the collection of information across the networks of websites and online services in which we participate. If we do so in the future, we will describe how we do so in this Privacy Policy. For more information about do not track, visit www.allaboutdnt.org.

  5. Third party cookies and social media access: Please note that if you share content from the Website through third-party websites (i.e., social networking websites) you may be sent cookies from these websites, and your activity on our Website becomes subject to the privacy policies of those other websites/services. FERAGGIO does not control the setting of such cookies and encourage you to refer to the relevant third parties website for more information about their cookies and how to manage them, as well as their privacy policies and how they handle information to which they gain access as a result of your decision to log into our Website using your social media profile information. You can, at any time, disable cookies or delete cookies already on your device by selecting the appropriate setting on your internet browser. Information on removing or controlling cookies is available at www.AboutCookies.org. Please note that by deleting the Website cookies or disabling future cookies you may impede some functionalities of the Website or your possibility to interact with the Website.

Data submission

It may be necessary to provide specific Data to us to create an account on the Website and to access the services and features offered through the Website, including the online store and the relevant e-commerce services. Without the provisions of Data to us, it may be impossible to use the services and features offered through the Website. We will always ask for your prior consent to the processing of your personal data.

The provision of Data to us for marketing purposes is always voluntary and optional. In the event a user elects to not provide Data to us for marketing purposes, that choice will not affect the user's ability to use the services and features offered through the Website.

Use of data

FERAGGIO may use Data for the following purposes:

  1. To manage and improve the Website and the services we provide through the Website by better tailoring our content to our users’ needs and preferences;

  2. To manage the security of the Website and Data collected via the Website;

  3. To provide the e-commerce services offered through the Website;

  4. To provide other services requested by users, as described when we collect the Data;

  5. To prevent, detect, and investigate fraud, security breaches, violations of law, and another misuse of the Website, and to enforce our General Terms and Conditions of Sale and General Terms and

    Conditions of Use;

  6. For market research and statistical processing; and to contact users for other purposes authorized by law.

Furthermore, with a user's freely given consent, FERAGGIO may also use Data to create individual or group profiles (user profiling) and for marketing purposes, notably to send to users - via newsletters, emails, or text messages - information and updates on FERAGGIO products or initiatives, offers, exclusive sales, promotional campaigns, and events and shows organized by FERAGGIO or in which FERAGGIO takes part, including invitations to those events and shows. To opt-out of receiving marketing messages from us, please see the User’s Choice section below.

We do not share users' Data to third parties without users' explicit consent. We may combine users' Data with information we collect from other sources and use it to improve and personalize our advertising and marketing to users.

Storing and protecting data

We protect users' Data by using technical and administrative security measures to reduce the risk of loss, misuse, and unauthorized access, disclosure, and alteration. Some of the safeguards we use are firewalls and data encryption; physical access controls to our data centers and information access controls.

Please understand, however, that no system is perfect or can guarantee that unauthorized access or theft might not occur. We take steps to ensure that the Data we collect is accurate and up to date, and we provide users with the opportunity to update their information as specified in this Privacy Policy. To provide us with updated information, please contact us at customercare@feraggio.com.

Data communication and disclosure

Data will be accessible by FERAGGIO personnel, including our screened fulltime employees and our website technicians, such as the performance of the agreement with you. We may also share users' Data with:

  1. other third parties with which users explicitly ask that we share their Data (or where users have otherwise explicitly been notified of and have consented to the sharing of their Data with a particular third party when using a specific service);

  2. Law enforcement or regulatory agencies, or authorized third parties, in response to a verified request relating to a criminal investigation or alleged illegal activity or any other activity through the Website that may expose us and/or the user to legal liability; and

  3. other business entities, should we plan to merge with or be acquired by that business entity. Should such a combination occur, we will require that the new combined entity follow this Privacy Policy concerning users' data.

The aforementioned third parties that may receive users' Data will process that Data for the same purposes as specified above and in accordance with applicable law. FERAGGIO will retain a list of the third parties with which Data is shared, which will be available upon request. If users' Data will be used or disclosed for any purpose other than the purposes described in this Privacy Policy, they shall receive prior notification of such use or disclosure.

Third party websites

The Website might, from time to time, contain links to third parties websites, which may have their own Privacy Policies. FERAGGIO will not be responsible for these websites, the activities, and practices that take place on these websites or the relevant associated privacy policies. This Privacy Policy is provided solely for the Website, and the activities carried out by FERAGGIO and do not extend to other websites.

Users' choices

Users are entitled to obtain, at any time, a copy of their personal information and to have any inaccuracies corrected. Where appropriate, users may have their personal information deleted, corrected, amended, or completed. To do so, please send us an email at customercare@feraggio.com.

Users may revoke, at any time, consent to the delivery of commercial and promotional material via email by clicking the "unsubscribe" link in every commercial communication sent by FERAGGIO.

Children's information

The Website is not directed to, nor do we knowingly collect information from, children under the age of 13. If you become aware that your child or any child under your care has provided us with information without your consent, please contact us at customercare@feraggio.com.

Updates

We will notify you of changes to this Privacy Policy by posting the amended terms on the Website. In the case of any changes that affect user rights, we will provide at least thirty (30) days’ notice before the effective date of the changes. If you have provided us with your email address, we will also notify you of material changes to this Privacy Policy that would affect your rights by sending an email at least thirty (30) days before the effective date of the changes to the email address you most recently provided to us.

We encourage you to keep the email address you provide to us currently, and to promptly notify us of any changes to your email address, so that you may receive any notices we send to you regarding material changes to this Privacy Policy. If you do not agree to the new terms, you should stop using the Website, and if you are a registered user, you may cancel your account with us within the thirty (30) day period by contacting us at customercare@feraggio.com. Your account will be closed, and you will not be bound by the new terms. Otherwise, continued use of the Website after the effective date of changes constitutes acceptance of the new terms. Please contact us at customercare@feraggio.com, if you have any questions about our Privacy Policy.

General terms and conditions

These General Terms and Conditions (T&C’s) including the Privacy Policy govern the offer and sale of products on www.feraggio.com. Please read these T&C’s carefully before ordering any Products on this website. By ordering any of our Products on this Website, you agree to be bound by these T&C’s including the Privacy Policy. FERAGGIO has the right to change and amend these T&C’s at any time. In the event of any changes and amendments of these T&C’s,  FERAGGIO will send you a notification with at least thirty (30) days’ notice before the effective date of the changes.

Use of site

Use of this Website, which is owned by FERAGGIO Amstelzijde 17, 1184 TX Amstelveen, The Netherlands (Chamber of Commerce Amsterdam, the Netherlands 60 233 656), is subject to the following legal terms.

Copyright and all other intellectual property rights, in both the content of this Website, including trademarks, names, logos displayed (the “Trademarks”) on this Website are registered and unregistered Trademarks owned by FERAGGIO.

Copyright © 2015 FERAGGIO.

Except as expressly set out below, all rights reserved.

Content included on the Website may be accessed by you for your internal non-commercial use only. You may not copy, perform, publish, modify, transfer, create derivative works from, commercially exploit or otherwise use in whole or part any content, software, products or services obtained from this Website. You may not delete or alter, in part or whole, any copyright, trademark, intellectual property or other legal notices from any part of this Website. You will keep any password assigned to you which permits access to this Website or any part of this Website strictly confidential and shall not divulge it to any other person. Unauthorized use of this Website, including, but not limited to, illegal entry into it, misuse of passwords or misuse of any other information, is strictly prohibited.

You may not use this Website in any manner that could damage, disable, overburden, or impair this Website or interfere with any other party's access to and use of this Website. You may not attempt to gain unauthorized access to this Website, computer systems or networks connected to this Website, through hacking, password mining or any other means. You must not use these facilities to commit or encourage a criminal offense, to insert, transmit or distribute viruses or corrupt data or to send any unsolicited advertisement or other promotional material (that is, "spam"). You agree that you will not engage in any activities related to this Website that are contrary to applicable laws or regulations. You may not use this Website for any purpose that is unlawful or prohibited by these legal terms.

Unless authorized in writing by FERAGGIO, FERAGGIO expressly prohibits linking of any part of this Website to or from any other websites (including so-called "deep-linking"). You are prohibited from using any marks for any purpose including, but not limited to use as metatags on other pages or websites on the Internet. FERAGGIO may terminate your access and use of any part of this Website at any time without notice. By accessing the Website, you warrant and represent to the Website that you are legally entitled to do so and to make use of the information made available via the Website. FERAGGIO makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the Website.

External links

External links may be provided for your convenience, but they are beyond the control of the Website owner, and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.

Returns

You have the right to withdraw from the purchase agreement you entered into within 14 calendar days from the day you receive the Products, or evidence of that fact, without giving any reason. Returns must be communicated in writing at customerservice@feraggio.com.

A return form for the return of Products is included with your package. If not found you can email us at customerservice@feraggio.com. The cancellation/return period is 14 calendar days; the cancellation period runs from delivery of the products. For a return label, you must send an email to customerservice@feraggio.com and FERAGGIO will send a link to download return label.

Refunds are to be paid by FERAGGIO no later than ten calendar days after the actual return of the Products, or evidence to that fact. FERAGGIO is not obligated to issue any refunds if the Products are received later than 14 calendar days from the written communication of the cancelation of an order.

Orders must be returned in one shipment including the filled out return form in your parcel. We request that returns are shipped with the provided return label or otherwise advised. FERAGGIO is not liable for any returned Products which are not returned in this way.

FERAGGIO will not accept returns for any items that have been worn, exposed to damaging elements or if without the additional products. Returns that are soiled or damaged by wear and tear may not be accepted for a refund or exchange. Should an item be received by you in a damaged state, we ask you to contact us immediately. We strongly recommend that products are checked thoroughly before they are tried on, or any packing is disposed of. All shoes should be tried on a carpeted surface and kept in protective dust bags provided until you are satisfied you are entirely satisfied with the material, size, color and heel height and decide keeping them.

The original FERAGGIO Black Box is considered a part of the product and shoes returned without it will be sent back to the customer. Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU). If you are located outside the EU, you will be required to pay additional taxes and duties on exchange items. All undamaged and correctly returned products will be credited to the original purchaser's account excluding delivery charges. With exchanging products, we can assist by ensuring a smooth return and full refund, and then support with placing a new order for the preferred item in a different size, heel height or color. Please note any duties and taxes will be incurred again as per exchanges.

Made-to-order

FERAGGIO shall aim to deliver the MADE-TO-ORDER product within 6-8 weeks of the order confirmation; the delivery of an order is subject to the availability of materials and FERAGGIO reserves the right amend the delivery time as necessary.  

FERAGGIO shall be responsible for delivery of the Products and title shall pass on the delivery of the order.

Once your order has been placed, due to the bespoke nature, we are unable to cancel or amend the order.

Should the order be canceled for whatever reason, after 48 hours of the placement of a MADE-TO-ORDER  order, FERAGGIO shall not be liable to refund any direct or indirect costs borne by the Customer, including purchase price, delivery costs, and taxes.

Requests to amend the MADE-TO-ORDER order are only possible within 48 hours of order placement. Any amendments after that will result in the order being canceled, you will be charged 100% of the total order value, and a new order will need to be placed.

Fabric colors and materials may vary. FERAGGIO cannot accept responsibility for any variations in color, shade, and texture and will not accept returns on this basis.

Please be aware that the image seen is a mocked visual representation of how your MADE-TO-ORDER item should look and there may be slight color/material variations in the actual product you receive.

FERAGGIO reserves all of its intellectual property rights in the designs of MADE-TO-ORDER products. Therefore, the design, as defined by the email confirmation order, is not unique to the customer.

Pricing policy

Any promotion code issued to you can be transferred to a new order. We do not offer cash or store credit alternative. The conditions of use relating to any promotion code will be related at the time of issue. While we provide our pricing guidelines, which are communicated at www.feraggio.com.

FERAGGIO is committed to fair and transparent pricing, and we are not obligated to issue any form of a refund related to the price paid by a Customer at one of our retail partners. As we are an international company based in the Netherlands, any transactions placed outside of the Netherlands may appear as international. Depending on your payment method, you may be subjected to a bank fee and as this is a bank charge we regret we are unable to influence this. Please note these fees are non-refundable by FERAGGIO. The prices in non-EU countries can differ. Please ensure you read the Terms & Conditions before using a Promotion Code.

Restrictions on use of promotional codes

  1. Promotion Codes may be used by anybody Worldwide, aged 16 years or over.
  2. Promotion Codes are only redeemable online and in the Feraggio warehouse. They are not recognized in other stores then Feraggio owned stores.
  3. Not with all Promotion Codes, free shipping applies.
  4. Promotion Codes will be considered null and void after the Expiration Date.
  5. The rules set out in these Terms and Conditions are subject to change; FERAGGIO reserves the right to amend these terms and conditions without prior notice.
  6. The Company reserves the right to verify the validity of any Promotion Code and to declare null and void:
    • any Promotion Code used by a customer, which in the opinion of FERAGGIO has been tampered with;
    • any customer who submits a Promotion Code that is not in accordance with these Terms & Conditions;
    • any customer who has in the opinion of FERAGGIO, engaged in conduct in entering the Promotion Code which is fraudulent, misleading, deceptive or damaging to the goodwill or reputation of the Company.
  1. In the event of any dispute, the decision of FERAGGIO is final.
  2. The Company shall not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss), or for any personal injury suffered or sustained, in connection with any Promotion Code transaction except for any liability which cannot be excluded by law.
  3. The Company is not responsible for any incorrect or inaccurate information, either caused by any of the equipment or programming associated with or utilized by this Promotional Code. Also for any technical error, or any combination thereof that may occur in the course of the administration of any Promotion Code including any omission, interruption, deletion, defect, delay in operation or transmission, communications line or telephone, mobile or satellite network failure, theft or destruction or unauthorized access to or alteration of entries.
  4. If for any reason this Promotion Code is not capable of being used, including due to infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures or any causes beyond the control of the Company, which corrupt or affect the administration, security, fairness or integrity or proper conduct of this Promotional Code, the Company reserves the right in its sole discretion to disqualify any individual who tampers with the entry process, take any action that may be available, and to cancel, terminate, modify or suspend the Promotional Code.
  5. By entering this Promotion Code & accepting the Terms & Conditions, you agree to allow FERAGGIO, to use your details for marketing purposes.
  6. If you have any questions about a Promotion Code or our Privacy Policy you can contact our Consumer Services team at customerservice@feraggio.com.

Orders and accepting of your payment

All orders and pre-orders are subject to availability. Once your order has been placed, you will receive a confirmation email that we have received the details of your order. Please note that this is not a confirmation that your order has been accepted by us. We reserve the right not to accept your request/order for payment, shipping restrictions or stock reasons. If your order is not canceled and once your order has been accepted, you will then receive a confirmation of the dispatch of your Products with the email: “Your Feraggios are on their way to YOU.” This email confirms the Feraggio acceptance of your order. If for the reasons given above, FERAGGIO does not accept your order, you will receive a cancellation email, and your payment will be refunded within 14 days of the cancellation.

Pre-order and MADE-TO-ORDER Products will be delivered as specified at the time of ordering. Risk passes to the customer upon delivery of the items; any damage before delivery is the responsibility of FERAGGIO. Orders placed in FERAGGIO store on this Website on behalf of the Customer are paid for at the point of order via one of the payment options provided for on the Website. Pre-order and MADE-TO-ORDER Products have to be paid in full on this Website on behalf of the Customer at the point of order via one of the payment options provided for on the Website. We are unable to ship styles which include python skin to countries outside of the EU due to customs restrictions. We are unable to ship the liquids that we usually include in de care kit due to countries outside of the EU due to customs restrictions.  

All products displayed on our Website are available for dispatch from our Warehouse; however, some items may be on pre-order, meaning we are awaiting delivery to our warehouse. Pre-ordering means you may make payments in advance to FERAGGIO to ensure you have priority of receiving this item. Products are for your personal use and not for resale. FERAGGIO reserve the right to restrict multiple purchases of one style made by the same customer or to be shipped to the same shipping address. 

Data provided by you

You warrant and guarantee that all data provided by you to FERAGGIO is correct and timely provided in order to ensure that FERAGGIO is capable of performing its obligations under the agreement with you.

Force majeure

FERAGGIO is entitled to suspend performance of its obligations if it is (temporarily) prevented from performing its contractual obligations to you due to force majeure. Force majeure is understood to mean, inter alia, the circumstance of failure by FERAGGIO’s suppliers, subcontractors or transport companies to perform their obligations (timely), because of, inter alia, weather conditions, earthquakes, fire, power failure, loss, defects, theft or destruction of tools or materials, road blocks, strikes or work stoppages and import or trade restrictions.

Liability

If FERAGGIO would be liable for damages and non-performance of the agreement with you, the total liability of FERAGGIO will never amount more than the amount paid by you under the relevant agreement excluding VAT, with a maximum amount of € 500,=. FERAGGIO is never held to compensate damage other than the damage inflicted on Products. FERAGGIO shall under no circumstances be liable for indirect damages, including loss of profit or any other consequential economic loss. These limitations to FERAGGIO’s liability do not apply in the event damages can be attributed to intentional misconduct or gross negligence on FERAGGIO’s part

Disclaimer

The content included on this Website is provided on an "as is" basis. FERAGGIO does not give any other warranty, express or implied, or make any representation including without limitation that the content included on this Website is complete or accurate or up to date. FERAGGIO reserves the right in its sole discretion and without any obligation or notice requirement to change, alter or edit content included on this Website. FERAGGIO will not be liable for any damages (including without limitation for loss of profits, loss of business or anticipated savings, loss of goodwill, loss of reputation, loss or corruption of data or for any special, indirect, incidental or consequential loss or damage) Whether arising out of your use or delay or inability to use this Website or its content whether arising in contract, tort (including negligence) or otherwise except in the case of fraud or death or personal injury caused by FERAGGIO's negligence. FERAGGIO does not take responsibility for any event which is outside its reasonable control nor for any consequential loss arising from such an event. You agree that FERAGGIO may use personal information provided by you to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. For more information, please refer to our Privacy Policy.

From time to time, FERAGGIO may change, alter or modify these legal terms. Any changes to these legal terms will be posted on this Website and any use by you of this Website after any such changes have been posted shall be deemed to indicate your agreement to the modified legal terms, but will not affect any orders already placed by you. If you do not agree to the modified legal terms, you should cease use of this Website. 

Applicable law and jurisdiction

All offers and tenders of FERAGGIO, as well as all agreements between FERAGGIO and you, are exclusively governed by the laws of the Netherlands. The provisions of the Vienna Sales Convention are excluded. Any dispute between FERAGGIO and you shall first be attempted to be resolved by amicable consultations. If consultation does not lead to a solution acceptable to both parties, all disputes arising from or connected with the offers and tenders of FERAGGIO., as well as all agreements between FERAGGIO shall be submitted exclusively to the competent court in Amsterdam