Feraggio size guide

PLEASE CHECK YOUR SIZE AS FERAGGIO HEELS ARE SPECIALLY SIZED TO MATCH ALL INTERNATIONAL SIZES SO YOU CAN ORDER THE SAME SIZE SHOE WHEREVER YOU ARE

FERAGGIO 35.5 36 36.5 37 37.5 38 38.5 39 39.5 40 40.5 41 41.5 42 42.5
EUROPE 35 35.5 36 36.5 37 37.5 38 38.5 39 39.5 40 40.5 41 41.5 42
UK 2 2.5 3 3.5 4 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9
US 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12
FRANCE 36 36.5 37 37.5 38 38.5 39 39.5 40 40.5 41 41.5 42 42.5 43
JAPAN 22 22.5 23 23.5 24 24.5 25 25.5 26 26.5 27 27.5 28 28.5 29
AUS 4 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11
CM 20.8 21.3 21.6 22.2 22.5 23 23.5 23.8 24.1 24.6 25.1 25.4 25.9 26.2 26.7

Delivery & Returns

Shipping

Feraggio offers free worldwide shipping.

Please note: Feraggio is not available for delivery to post office boxes or hotels.

Shipping Methods

All orders are shipped worldwide with priority high level shipping methods. All shipments that are sent by Feraggio are insured against theft and accidental damage. Upon receipt of shipment and written acknowledgement, this insurance coverage ceases to exist.

Delivery times

Orders placed before 12:00h GMT on business days are dispatched the same day. Orders placed over weekend are dispatched on the following Monday.

Country

Delivery time in number of business days

 

Country

Delivery time in number of business days

Australia

4-7

 

Kuwait

5-8

Austria

1-3

 

Latvia

2-5

Bahrain

2-5

 

Lithuania

2-5

Belgium

1-3

 

Luxembourg

1-3

Bhutan

5-8

 

Malaysia

3-6

Brazil

3-7

 

Malta

2-5

Brunei

4-7

 

Monaco

1-3

Bulgaria

2-5

 

Netherlands

1-2

Canada

2-5

 

New Zealand

3-6

Caribian

1-3

 

Norway

2-5

Chile

2-5

 

Oman

2-5

China

2-5

 

Poland

1-3

Croatia

3-6

 

Portugal

1-3

Cyprus

4-7

 

Puerto Rico

2-3

Czech Republic

1-3

 

Qatar

2-5

Denmark

1-3

 

Romania

2-5

Estonia

2-5

 

Saudi Arabia

2-5

Finland

1-3

 

Singapore

2-5

France

1-3

 

Slovakia

3-6

Germany

1-3

 

Slovenia

3-6

Greece

1-3

 

South Africa

2-5

Hongkong

2-5

 

Spain

1-3

Hungary

2-5

 

Sweden

2-5

India

2-5

 

Switzerland

1-3

Ireland

1-3

 

Thailand

2-5

Israel

1-3

 

United Arab Emirates

3-5

Italy

1-3

 

United Kingdom

1-3

Japan

2-5

 

United States

2-5

Jordan

3-6

 

Venezuela

2-5

If your country is not on this list, this does not mean that we don’t ship to your country. Just let us know so we can add it and also inform you of the delivery schedule.

Taxes & duties

We ship DDU (Delivery Duty Unpaid). Our product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. As the amount depends on each country’s policies, we are unable to advise you about the amount this may be in your country.

Insurance

Feraggio insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Feraggio and transfer of responsibility in the same way.

Delivery locations; Can I choose where my order is delivered?

If you are sending a gift or have a different location preference, such as your workplace, you can choose a different address to your billing address.

Please note: Feraggio is not available for delivery to post office boxes or hotels.

How soon can I expect my order?

You can expect your order at the address you indicated within the business days shown in our delivery times and schedule for each country. The indicated days are as of receipt of your payment.

I placed an order a while ago but it has still not arrived.

Orders are dispatched upon payment. Orders are cancelled if payment is not received within seven days of receipt of the order.

If payment has been processed successfully from your account, please contact us customercare@feraggio.com with your order information and proof of payment so we can send you your perfect heels as soon as possible.

Cost of returns

There are costs associated with returning an item. For the shipping for all countries except the Netherlands, we charge € 15,00 (16 USD) (part of the total shipping costs). These costs are subtracted automatically from your refund amount.

Sending returns

We accept returns up to 14 days following the delivery of your package. Simply send the return(s) to us in the original packaging using the preprinted label. Always enclose the completed return form so that we can process your refund as quickly as possible.
Call the nearest FedEx location so you can arrange a pick-up.
For the Netherlands: use the preprinted return form and you can drop it off at any post office without paying the costs.
Remember to keep the receipt in a safe place, as this is your proof of postage and we can track and trace your package if there is a delay.
We will send you an email confirmation as soon as we receive your returned package.

Return exceptions

Please note that Feraggios that were not purchased on our online shop cannot be exchanged or refunded.

Please note: We can only accept returns from the country to which the shipment was sent.

No preprint return label

If you cannot find the preprinted return label with your order, please use the address below:

Return address

Feraggio

Amstelzijde 17

1184 TX Amstelveen

The Netherlands


Always include the completed return form so that we can process your return item as quickly as possible.

No return form

If you cannot find the return form with your order, then please click here to download a return form in PDF that you can print and use.

Always include the completed return form so that we can process your return item as quickly as possible.

Refund

A full refund is processed upon receiving item(s) in original packaging and condition. Please allow up to 10 business days for the refund to reflect in your account as processing times vary between payment providers. Your refund will be credited to the original payment method.

Sales tax in case of refund

If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through Feraggio. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

Please allow up to ten business days for the refund to reflect in your account as processing times vary between payment providers. Your refund will be credited to the original payment method.

Late returns

We accept return up to 14 days following the delivery of your package. Returns outside this timeframe, is at the discretion of Feraggio, and will only be refunded as a store credit.

Requirements for returning

Feraggio heels should be returned undamaged, unworn and in their original Feraggio Black Box including the original Feraggio shipping box. Unworn heels have a clean sole and are free of damage. When trying Feraggio heels on for size, please stand on a carpeted surface until you are certain you are keeping them. This protects the sole and makes sure your refund or exchange is processed effortlessly. Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted, and may be sent back to the customer.

When can I expect to see the refund appear on my account?

Our returns procedure begins as we receive your undamaged, unworn Feraggios in original packaging. We refund your money within 10 business days.

Exchange

If you would prefer another size, color or heel height, you can request this when making your return. To do so, state on the return note the new size, color or heel height. If this size is not available, we will inform you by email and refund you the amount for your purchase.

Complaints

All orders are personally checked and hand packed. However, if you have received your Feraggios damaged or you find that there is a quality issue, please contact the customer service team by email or telephone: customercare@feraggio.com / T: +31 20 822 80 29 (Monday to Friday 9AM till 6PM GMT).

Warranty

You cannot claim warranty where there is normal wear, damage by intent or damage caused by lack of proper nurturing following the care instructions.

Questions

Do you have further questions? Our customer service will be happy to help. Contact us by email or telephone:

customercare@feraggio.com / T: +31 20 822 80 29 (Monday to Friday 9AM till 6PM GMT).